- What you can buy from Charles & Keith Singapore
- Shipping and tracking policy
- Return and exchange policy
- Customer service
- Redeeming your Charles & Keith coupons
Charles & Keith was founded in 1996 by brothers Charles and Keith Wong. They aimed to provide stylish footwear that can cater to the sizes of Asian women. As a company grew, they began to produce their own footwear and cutting out the middleman. By the next few years, Charles & Keith expanded to Indonesia, Philippines, Dubai, Saudi Arabia, Panama, and the Dominican Republic. By 2011, Charles & Keith has over 230 stores in the Middle East, Latin America, and Southeast Asia and the number rises day by day.
You can find hundreds of products from the Charles & Keith catalog. The prices range from only a couple Singaporean bucks to several hundred. The brand’s products can be a great way to start your journey into collecting luxury bags due to its affordable price points.
If you’re confused about what to purchase from the Charles & Keith online catalog, the brand has an online blog and a special curating page aptly named #CharlesKeithCurates. The curating page gathers all collaborative medias with artists from Singapore and beyond as well as submissions from customers on social media. The blog, on the other hand, focuses on the style inspirations of social media influencers and celebrities and how to emulate them with Charles & Keith products.
There are a variety of shoe styles that you can find on the Charles & Keith online store. They include ballerina flats, boots, espadrilles, flats, ghillies, heels, loafers, mary janes, mules, pumps, sandals, sneakers, and wedges. The design of many of their own line of shoes tends to have a minimalist tone, using simple embellishments and neutral, solid colors. The price of shoes on the Charles & Keith online store range from S$16.90 to $S99.90.
Pair up your shoes with the affordable luxurious bags from Charles & Keith. The brand constantly releases new bag products with trendy designs that follow the current fashion fads. Choose from a cardholder, backpack, bowling bag, bucket bag, crossbody bag, clutch, handbag, hobo, shoulder bag, tote saddle bag, satchel, wallet, and wristlet. Prices range from as low as S$9.90 to as high as S$129.90.
Other than footwear and bags, Charles & Keith also offers an array of reasonably-priced accessories. You can easily find tidbits like bag straps, belts, earrings, bracelets, necklaces, rings, sunglasses, tech accessories, and keychains under the accessory category. From cute ice cream keychains to provocative lace chokers, you can find it all under this category. Prices range from S$7.00 to $75.90.
Charles & Keith’s #OnlineExclusives
The items from the categories listed above can also be found in Charles & Keith’s physical stores. However, if you’re looking for something more exclusive and limited edition, check out the brand’s Online Exclusives section on the site. It includes the limited-edition capsule Collection that you can’t find in store. The Capsule Collection mainly comprises of accessories and bags like the Multi-Colored Tassel Floral Crossbody, Oversized Bag, and Multi-Colored Tassel Cuff.
The Charles & Keith online store ships worldwide and buyers can choose between standard or express delivery. For shipments in Singapore, standard delivery for orders above S$40 is free, while orders below that will be charged a $4.90 delivery fee. Shipments will arrive within 1 to 3 working days and orders placed by 9AM GMT 8+ will be processed on the day itself.
Once your order has been shipped, you can view your delivery status with the order tracking number. You can sign in on the site and click on the “My Orders” button under the “My Account” menu.
If you happen to be unsatisfied with your Charles & Keith orders, you can choose to return or exchange them online or by post. You must return or exchange the items within 30 days after you have received your orders. Any returns or exchanges made at the Charles & Keith retail stores will not be accepted.
After a successful return, Charles & Keith will grant you a refund in the form of store credit or via the original payment method. The refund will be processed for 14 days and will be based on the items that you have purchased.
To contact the store, you can choose between email, phone, fax, physical mail, by store, or the online customer service chat box. Here are the details:
Mail: Charles & Keith (Attn. Customer Service), 6 Tai Seng Link, Charles & Keith Group Headquarters Level 8, Singapore 534101
Phone: +65 6488 2688
Fax: 65 6488 1649
Click on the coupon button on the top right corner of the iPrice homepage. Search for the Charles & Keith coupon page and once there, browse the coupon listing. Find the one you’d like the most and click on either the “Get this Deal” button on the right side of the coupon. You will be redirected to the Charles & Keith online store. Some coupons do not have a code to be redeemed upon checkout, meaning that the discount will automatically be applied.